Hotel Features

Facilities Designed for Comfort & Convenience

At Pan Borneo Hotel Kota Kinabalu, we provide more than just a place to stay - we offer facilities that ensure comfort, convenience, and memorable experiences for every guest. Whether you're here for business, leisure, or a special occasion, our wide range of amenities is designed to meet your every need.

Unwind by the swimming pool, stay energized at the fitness center, or indulge in delicious cuisines at our restaurants and cafes. For business travelers, our versatile meeting and event spaces are fully equipped with modern technology. Guests can also enjoy convenient services such as complimentary Wi-Fi, shuttle arrangements, and 24-hour front desk support.

✨ Our Facilities Include:

Swimming pool with skyline views
Fitness center with modern equipment
Restaurants & bar
Meeting rooms & grand ballroom
Concierge & shuttle services
24-hour front deks & business support

From relaxation to productivity, Pan Borneo Hotel Kota Kinabalu offers everything you need for a seamless and enjoyable stay.

Coffee House Restaurant

From local delicacies to international favorites, our restaurants and café serve a wide variety of dishes to suit every taste. Whether it’s a hearty breakfast, a casual lunch, or an elegant dinner, dining at Pan Borneo Hotel is always a delightful experience.

Open Daily | 11 AM - 10 PM

Breakfast | 6.30 AM - 10 AM

Swimming Pool

Take a refreshing dip in our outdoor swimming pool, where breathtaking city views create the perfect backdrop for relaxation. Whether you’re unwinding after a long day or starting your morning with a swim, our pool offers the ideal space to recharge and enjoy the moment.

Open daily | 7 AM - 10 PM

Fitness Center

Keep up with your fitness routine in our fully equipped gym. Featuring modern cardio machines, free weights, and strength-training equipment, the fitness center ensures you can work out at your own pace, any time during your stay.

Open Daily | 24 Hours

Bar & Karaoke Lounge

Whether you’re in the mood to relax with a drink or belt out your favorite songs, our Bar & Karaoke Lounge is the perfect spot to spend your evening. Enjoy a wide selection of cocktails, wines, and mocktails at the bar, or gather with friends and family in a private karaoke space equipped with quality sound systems and an extensive song list.

It’s the ideal place to unwind, celebrate special moments, and create unforgettable memories — all in one lively setting.

Open Daily | 10 AM - 11 PM

Jari-Jari Spa

Experience true relaxation at Jari Jari Spa, where Borneo's ancient massage traditions meet contemporary wellness. Our skilled therapists combine time-honored techniques with natural ingredients to rejuvenate the body, calm the mind, and restore balance. From soothing massages to invigorating body scrubs and revitalizing facials, every treatment is designed for pure indulgence.

Open daily | 10 AM - 10 PM (Last appointment at 9 PM)

Airport Transfer

Enjoy seamless travel with our complimentary airport pickup service. Simply provide your flight details and estimated time of arrival when booking online, and we'll arrange for our shuttle to greet you upon arrival. Our concierge will be waiting for you at the arrival terminal to assist with your luggage and escort you to the hotel.

Should you be unable to locate our team, please contact us directly via WhatsApp at +6019 - 820 8123 for immediate assistance.

At Pan Borneo Hotel Kota Kinabalu, we are dedicated to ensuring that every guest enjoys a safe, comfortable, and pleasant stay. To maintain high standards of service, we kindly requests that all guests observe the following hotel policies:

Check-In and Check-Out

Check-In Time: 3.00 PM
Check-Out Time: By 12.00 PM (noon)
Late check-out charges:

MYR50 for check-out before 3.00 PM
MYR100 for check-out before 6.00 PM
Full room rate applies for check-out after 6.00 PM

Room Rates & Payment

Additional breakfast may be requested at the following rates:
- Adult: MYR25 per person
- Child: MYR15 per person (age 6 -12 years old)
Charges for an extra bed are MYR90 per night inclusive with 1 breakfast for 1 person, subject to availability.
Full payment or a valid credit card guarantee is required at the time of booking or check-in.
A refundable deposit is required to cover incidental charges.

Cancellation & No Show

Cancellations made at least 3 days before the scheduled check-in date is eligible for a refund.
Cancellations made within 3 days of check-in or “No Show” will incur a penalty of one night’s room rate.
All cancellations and refunds are subject to a MYR10 processing fee and a 5% payment gateway charge.

Children & Extra Beds

Children under 12 years may stay free of charge when sharing existing bedding with parents/guardians. Please note that breakfast is not included and will be charged separately.
Extra beds are available at MYR90 per bed, per night, subject to availability. The rate includes breakfast for one (1) person.

Smoking Policy

Smoking is strictly prohibited in all guest rooms and indoor public areas.
Designated outdoor smoking areas are available.
A penalty fee will be imposed for violations of the no-smoking policy.

Pets Policy

Pets are not permitted on the hotel premises.

Guest Services

The hotel provides 24-hour reservation support for your convenience.
Our team is available to assist with booking modifications, inquiries, and special requests.

Visitors

All visitors must register at the Front Desk.
Unregistered visitors are not permitted in guest rooms after 10.00 PM for security reasons.

Safety & Security

Please familiarise yourself with the emergency exits located on your room door and throughout the hotel.
Guests are advised to use the in-room safe for valuables. The hotel is not responsible for loss, theft, or damage of personal belongings left unattended.

Damage to Property

Guests are responsible for any damage caused to hotel property, facilities, or equipment during their stay.
Charges will apply for repair or replacement costs.

Swimming Pool & Fitness Facilities

Use of facilities is at guests’ own risk.
Appropriate swimwear/attire is required, and children must be accompanied by an adult at all times.
Guests must comply with posted rules and staff instructions.

Force Majure

The hotel shall not be liable for any failure to perform obligations due to events beyond reasonable control, including but not limited to natural disasters, government regulations, or unforeseen circumstances.

Note: By confirming a reservation and/or checking in, guests acknowledge and agree to abide by the above Hotel Policy.