- How soon will I receive a response after making a reservation request?
You will receive a reply within 24 hours of making your reservation request. Online bookings provide instant confirmation.
- What is the check-in and check-out time?
Check-in is at 3.00 PM, and check-out is at 12.00 PM
- What payment methods are accepted?
We accept major credit cards including Visa, MasterCard, American Express, MyDebit at Pan Borneo Hotel Kota Kinabalu
- What ID is required for check-in?
Valid photo identification is required at check-in for all guests. Foreign guests must present a valid passport. Photo
- Is there a minimum age requirement to reserve a hotel room?
Guests must be a minimum 21 years old and present a valid photo ID upon check-in.
- Can I make special requests for my stay?
Yes, hotel staff will do their best to accommodate your requests. However, these are subject to availability at the time of your check-in to the hotel.
- Do I need a visa to visit Malaysia?
Many visitors do not need a visa to visit Malaysia and are exempted when visiting for holidays or social purposes. However, it would be prudent and responsible to check before traveling. For more information, please visit VISA REQUIREMENT.
- Is Wi-Fi available at the hotel?
Yes, complimentary Wi-Fi is available thorughout the hotel.
- Do you offer airport transfers?
Yes, airport transfer services can be arranged in advance with our Front Desk Team (charges may apply).
- Is alcohol available at the hotel?
- Can I host events or weddings at the hotel?
Yes, our ballroom and meeting rooms are fully equipped for weddings, banquets, seminars and conferences.
- How can I get the best rates?
Book directly thorugh our official website to enjoy exclusive offers and guaranteed best rates.
- Do you offer long-stay or group discounts?
Yes, we provide special packages for extended stays and group bookings. Please contact our Reservations Team for details.
- Are pets allowed at the hotel?
No, pets are not permitted at the hotel.
- What is the smoking policy?
Smoking is not permitted in any of the rooms. Designated smoking areas are available.
- What is the office address of Pan Borneo Hotel Kota Kinabalu?
Sales Support Office, Pan Borneo Hotel Kota Kinabalu, Putatan Mall, Lorong Putat 3, 88200, Putatan, Kota Kinabalu, Sabah
Email: enquiry@panborneohotelkk.com
Phone No. (9.00 AM - 6.00 PM): +6088 - 327 777
WhatsApp No. (After Working Hours & Public Holiday):
+6019 - 820 8123 (Front Office)
+6012 - 295 5645 (Sales & Marketing)
Operating Hours (HQ):
Monday to Friday: 9.00 AM - 6.00 PM
Saturday: 9.00 AM - 1.00 PM
Sunday & Public Holiday: CLOSED
- What amenities are included in the rooms?
Rooms are equipped with tea/coffee making facilities, air conditioning, hot/cold showers, hair dryer, towels, and toiletries.
- What types of rooms are available?
We offer five different room categories. All our rooms come with air-conditioned and equipped with hot water showers. Our different room categories are City View Rooms, Pool View Rooms, Family Rooms, Family Suites, and Executive Suites.
Image of our rooms and hotel layout is available at GALLERY.
- Can I request a smoking or non-smoking room?
All rooms are non-smoking, and smoking is not permitted in the room.
- What are the extra bed rates and policies?
Extra bed is available upon request and subject to availability. Rates are nett and inclusive of breakfast for 1 person.
